Refund & Return Policy

30-Day Return Window

Returns must be initiated within 30 days of the delivery date.

Full Refunds

We issue a refund to your original payment method only in these cases:

• Allergic reaction — please include a photo or written description of the reaction with your request.
• Broken or damaged on arrival — please include a photo of the damaged product.

Store Credit

For any other reason, returns requested within the 30-day window are issued as store credit to your Emberly account. Store credit never expires and applies to any product or subscription box.

How to Start a Return

Email our support team with: (1) your order number, (2) the reason for the return, and (3) photos where applicable (damage, or a reaction description).

Recycling Program

Have 3 or more empty Emberly products or packaging at home? Email us and we'll send you a prepaid return label so you can send your empties back for recycling — at no cost to you.

Subscription Box

The $70 quarterly box follows this same policy. You can skip or cancel an upcoming delivery, but you must do so at least 30 days before your next box ships. For example, if your next box ships in June, you must cancel by May 1. If you cancel after that cutoff, the charge for the upcoming box stands and the box will ship.

Governing Law

This policy is governed by the laws of the State of Oklahoma. Questions? Email support and we'll take care of you.